General

What is the best setting to wash and dry my hoodie?

Machine wash on a cold setting (30°C). Wash with similar colours and non harsh detergents\softners.

Ensure the garment is washed and ironed inside out.

For best care we do not recommend tumble drying or dry clean garments.

Refunds & returns

What do I do if I have an issue with my Incarnated Souls order?

Please email all concerns and enquiries to: hello@incarnatedsouls.co.uk

A typical response time is estimated to 2-3 days. 

We will work to resolve any issues or concerns quickly effectively.

Do you have discounts/gift cards available?

Not currently.

What payment methods do you accept?

We accept VISA debit, credit cards or PayPal.

What is your returns policy?

If you wish to return your Incarnated Souls order, please email us at: hello@incarnatedsouls.co.uk

A typical response time would be 2-3 working days.

Please be sure to state whether you wish to receive a refund or an exchange. We can only exchange the same product in a different size or colour subject to our stock availability.

Please post the item(s) to: 26 Edale Close, DY6 9BN, Dudley, West Midlands, UK.

Returns can take up to 10 working days to process from the date your returned order arrives at our warehouse. You will receive an email to confirm it has been processed.

Refunds & returns

How fast is the delivery?

Delivery takes between 2-3 working days.

Most orders will be sent next day, we will update you once we have posted your products.

Do you ship internationally?

Not currently.